At Dot + Pop we believe in quality products and quality customer service. We know that you will love any product you purchase from Dot + Pop, however if for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt for a refund to your original method of payment. Please note that shipping charges from your original purchase are non-refundable. Items must be returned in their original condition with any specific packing and minus postage labels and Dot + Pop reserves the right to refuse any exchange/refund if the products are not returned in their original condition. For change of mind returns all shipping costs will be at the expense of the consumer. Please use registered post when returning an item, if the goods are not received by Dot + Pop no exchange or refund will be issued.
Some of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a refund. Please choose carefully and contact us if you would like more photos or information about the product before purchasing.
Please allow 14-21 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed. In the event the returned product is returned damaged or marked, and a refund and return is declined, you will be required to pay for postage to have the product sent back to you.
Please retain proof of postage until we have confirmed your refund has been processed. Upon safe arrival of your returned undamaged item, we will inspect the item before advising you by email that it has been processed. We will then refund your item at the purchase price (minus original shipping costs). Please contact us on firstname.lastname@example.org for our address for any returning items.
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase to ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund less the shipping fees. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.
At Dot + Pop we pride ourselves on only stocking and selling quality products. If you believe the item you have received is faulty, please contact us as soon as possible, with your order number, name and address and the details of the product and it’s fault. Please advise us within seven days of receiving the faulty item, this allows us to arrange an exchange, repair or refund for you as quickly as possible.
Reduced items and sale items are final and are not eligible for return or exchange.
Please contact us:
0416 575 167